• The Washington Post, Friday, October 19, 2007 11:30 AM

Paul N. Saleh, the interim CEO of Sprint Nextel, says that the company will not cancel plans to build a new network, or sell it, and will focus on addressing customer-service issues.

Spint's decision to commit $5 billion to build a new high-speed wireless network using an unproved technology called WiMax has been criticized on Wall Street. Analysts were not impressed by Sprint's most recent ad campaign. Irked by customer-service problems and dropped calls on the Nextel network, millions of subscribers have left Sprint for competitors.

Saleh also has launched an internal company blog and a Webcast to reach the nearly 60,000 employees who, he says, "have had a lot of distractions." Saleh says he is trying to rally Sprint employees around the basics of running a cell phone company. "Even though I'm not part of the Facebook generation, I want to provide them the opportunity to have access to me," he says.

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