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Masters of Media Selling
January 18 - 19, 2017, NYC
Online All Stars
January 19, 2017, NY
Agency of the Year
January 25, 2017, NYC
Creative Media Awards
January 26, 2017, New York City
February 22, 2017, ATL
Brand Marketers Summit - Cross-Channel
March 7 - 10, 2017, Austin
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March 11, 2017, TX
March 15, 2017, NY
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March 19 - 22, 2017, AZ
April 12, 2017, NYC
Marketing Automotive Awards
April 12, 2017, NYC
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April 23 - 26, 2017, FL
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April 26 - 29, 2017, FL
May 3, 2017, NYC
IoT Marketing Awards
May 17, 2017, NYC
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May 31 - June 3, 2017, FL
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June 4 - 7, 2017, FL
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June 25 - 28, 2017, TBD
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June 28 - July 1, 2017, EU
Digital Out of Home Awards
September 19, 2017, NYC
January 17, 2017, DC
Search Insider Summit
December 7 - 10, 2016, UT
Email Insider Summit
December 4 - 7, 2016, UT
November 17, 2016, CO
Content Marketing Insider Summit
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Future of Media
IoT Marketing Forum
Marketing Sports: Soccer in America
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OMMA at Advertising Week
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OMMA Programmatic in New York
OMMA Programmatic TV
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Social Media Insider Summit
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Online All Stars (January 19, 2017, NY)
Agency of the Year (January 25, 2017, NYC)
Creative Media Awards (January 26, 2017, New York City)
Appy Awards (March 15, 2017, NY)
Marketing Automotive Awards (April 12, 2017, NYC)
Digital Out of Home Awards (September 19, 2017, NYC)
OMMA Awards (September 26, 2016, NYC)
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Results for customer relations
EasyJet Restructures Marketing Team To Focus On The Customer
Around the Net In MAD London, Sean Hargrave - Wednesday, January 18, 2017
Budget airline easyJet has moved two of its marketing heads into new ...
Maropost To Launch Sales Cloud
Email Marketing Daily, Jess Nelson - Tuesday, January 17, 2017
The upcoming Maropost Sales Cloud will add a host of automated digital ...
Why Amazon Should Get Customer Service Basics Right Before Reaching For The Skies
London Blog, Sean Hargrave - Tuesday, January 3, 2017
Why I'm ditching Amazon and you should too. ...
Customer-First Marketing Likely To Increase Email Subscribers
Email Marketing Daily, Jess Nelson - Wednesday, December 14, 2016
Customer satisfaction nearly triples when a brand's marketing places the consumer's needs ...
Loyalty Should Be Simple -- It Should Be Mobile
London Blog, Sean Hargrave - Wednesday, December 7, 2016
Brits own the loyalty cards but don't know what they mean -- ...
How Ocado Is Using AI To Deal With Email Overload
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, November 23, 2016
Every day, Ocado’s customer contact centre in Hatfield, Hertfordshire receives some 2,000 ...
Customer-Centricity: Avoid Speeds And Feeds, Speak To Needs
Online Spin, Cory Treffiletti - Wednesday, November 9, 2016
Every company pays lip service to being customer-centric, but in most cases ...
Customer Data Platform Institute Launches To Unify Siloed Data
Email Marketing Daily, Jess Nelson - Tuesday, November 1, 2016
A new trade organization launched on Monday to help marketers tackle the ...
Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody is ...
Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormous ...
Tesco Claims Customer Trust Is Back At A Four-Year High
Around the Net In MAD London, Sean Hargrave - Thursday, October 6, 2016
Tesco has cemented its turnaround from the bleak position of two years ...
A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - but ...
Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digital ...
Marketers Who Embrace Experience Engender Loyalty
Around the Net In MAD London, Sean Hargrave - Thursday, September 8, 2016
Many marketers are undermining their brands' ability to attract customers and grow ...
Zeta Interactive Acquires Acxiom Impact, Strengthens Cloud, CRM, Email Marketing
Email Marketing Daily, Laurie Sullivan - Thursday, August 4, 2016
Zeta Interactive, the data-driven marketing company founded by John Sculley and David ...
Advertising Isn't Creepy -- But You Might Be
Online Spin, Cory Treffiletti - Wednesday, August 3, 2016
The word "creepy" gets thrown around a lot when it comes to ...
Forget Who Owns Openreach --The Real Issue Is BT's Woeful Customer Service
London Blog, Sean Hargrave - Tuesday, July 26, 2016
Rivals have not promised to roll out fibre sooner, so the big ...
How Did We Do? (Other Than Taking Your Money And Going Bust!)
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, July 20, 2016
A furious lowcostholidays customer was astonished to receive an insensitive email from ...
Chat Bot Tech To Answer Customer Queries Over Email
Around the Net In MAD London, Sean Hargrave - Friday, July 15, 2016
Chat bots have ballooned in popularity in recent months, and now we're ...
Automation Is Great If It Helps, Awful When It Hinders
EuroMail, Sean Hargrave - Wednesday, July 13, 2016
Automation is email marketing's top priority but too many are rushing out ...
IoT To Transform Customer Service Over Next 5 Years
IoT Daily, Chase Martin - Thursday, July 7, 2016
When it comes to customer service, connected devices are driving the most ...
CMOs Take Responsibility For Customer Experience
Marketing Daily, Laurie Sullivan - Thursday, July 7, 2016
Two-thirds of CMOs are now responsible for customer experience -- keeping consumers ...
One In Four More Willing To Trust Chatbots Than Humans
Around the Net In MAD London, Sean Hargrave - Friday, July 1, 2016
One in four people are more willing to trust customer service chatbots ...
ASOS Shows How An Email Subscriber Offer Is A Great Apology For Downtime
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, June 29, 2016
After going down on Friday, the ASOS Web site and app were ...
Save Us From Chat Bots -- Digital's Wizard Of Oz
London Blog, Sean Hargrave - Thursday, June 23, 2016
They're just search boxes in disguise, aren't they? Like the old man ...
E-Receipts: Deeper Cross-Channel Insight, Better Customer Service -- What's Not To Like?
EuroMail, Sean Hargrave - Wednesday, June 8, 2016
E-receipts have to be one of the biggest cross-channel quick wins for ...
Halfords To Focus On Emotional Connection To Drive Loyalty
Around the Net In MAD London, Sean Hargrave - Tuesday, June 7, 2016
Halfords has totally overhauled its marketing to put the focus on data, ...
What Online Marketers Can Learn From Coffee Shops
Online Spin, Cory Treffiletti - Wednesday, May 25, 2016
Do consumers at this point expect a personalized experience with brands? I ...
Spotify's Storytelling Secrets Have Been Revealed
London Blog, Sean Hargrave - Thursday, May 12, 2016
Keep it personal, meaningful and unique and you'll be telling stories just ...
Mars Shows Marketing And Sales Are Merging - Time For Marketing To Swap 'Likes' For ROI?
London Blog, Sean Hargrave - Tuesday, May 10, 2016
Marketing and sales are close to merging. It's an exciting time for ...
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