Email Helps Strengthen Tie To Consumers
Over time, consumers who receive a retailer's permission-based email become more likely to do business with--and develop a more favorable opinion of--that company, according to new research from direct marketing agency Epsilon.
And while the deck is clearly stacked in favor of company-friendly consumers, the research still proves that email only strengthens bonds between the brand and consumer, according to Kevin Mabley, Epsilon's EVP of strategic services. "These are already hand-raisers--yes, but it's still encouraging to see that email is improving consumer-brand relationships," he said.
A full 56% of recipients of permission-based email from retail companies said they were more likely to make purchases from the sending retailers. Meanwhile, 52% said they had a more favorable opinion of the retail companies that send them email because of the communications they receive.
In addition, 48% of respondents reported feeling more loyal toward the retailers and their products as a result of receiving permission-based emails.
A clear majority--87%--of respondents who receive permission-based email from retail companies said email is a great way to learn about new products, while 63% of those who receive permission-based email from retail companies said they want to receive personalized content based on their Web site activity and past purchases.
What actions did respondents take as a result of receiving permission-based email from a retailer? About 88% reported downloading or printing coupons, while 79% clicked a link in an email to learn more about a particular service, product, or promotion.
Keeping in mind the skewed consumer sample, a staggering 75% of respondents reporting purchasing a product online as a result of permission-based email, while 67% reported purchasing a product offline.
"Those are very high numbers even when you consider the test sample," Mabley noted. "To see consumers following up offline says a lot about the strength of email."
Recent Marketing Daily Articles
-
United Expands Loyalty Program To Businesses May 19, 10:13 p.m.
United Airlines is launching the MileagePlus Small Business Network, the first U.S. travel loyalty program that ... -
Champs Taps Westbrook For Ad Push May 17, 4:52 p.m.
When it comes to a spokesperson deal, if you’re a star athlete you don’t necessarily have ... -
Strategic Vision: Domestics' Strong Showing In Quality May 17, 4:47 p.m.
For several years there has been convergence in the automotive market. No, we're not speaking of ... -
Athenos Unleashes 'Cooking With Yiayia' Campaign May 17, 9:48 a.m.
Julia Child she isn’t, but Yiayia brings her own, trademark irascible appeal to a new series ... -
Gen Y's Favorites: JCPenney, Target, Walmart, Kohl's May 17, 9:07 a.m.
For all of Gen Y’s ballyhooed love of techno-shopping, it turns out that retailers have little ... -
Hanes Aims Destruction Videos At Gen Y May 16, 11:25 p.m.
In an effort to encourage Millennial men to slip into its new ComfortBlend socks, tee shirts ... -
FirstBank Expands Ad Campaign May 16, 11:11 p.m.
FirstBank is extending its TV advertising for the first time outside of its home state of ... -
Jennie-O Partners With 'Recipe Rehab' May 16, 1:07 p.m.
Jennie-O products are being featured in integrations in the popular “Recipe Rehab” show, and in a ... -
2 Audiences, 2 Approaches For Samsung Monitors May 16, 12:27 p.m.
When we get consumers to shell out money for high-end computer monitors, it’s important to give ... -
Meaty: Whole Foods, Smithfield Talk Healthier Hogs May 16, 6:24 a.m.
Looks like meat marketing is stepping center stage. Whole Foods Markets, in celebration of Animal Welfare ...
Be the first to comment on "Email Helps Strengthen Tie To Consumers"
Leave a Comment