Equally important, don’t make clients feel dumb. Otherwise, Hunter warns, they’re likely to revert back to trusted channels, and TV in particular.
Also, don’t over promise! Scale gets marketers more excited than anything, said Hunter, but they’re then turned off when behavioral technology providers can’t deliver. Together, clients and providers need to reevaluate “the size of target and size of buy,†Hunter said.
For vendors, it's extremely important to provide as much information as possible, and encourage clients to go back and verify data to their hearts' content.