Google Takes Mystery Out Of BT, Gives Consumers A Say In What They See

privacyGoogle will unveil new privacy measures today that will give consumers more control over behavioral targeting.

Now, when Google serves banner ads on outside publishers' sites, the ads will include links that provide more information explaining why they were served. Clicking through will lead to details about the company's behavioral advertising program, which categorizes consumers as interested in particular types of goods or services based on the sites they visited.

The program is only in beta for now, but once Google signs up publishers, consumers will be able to view the categories they have been placed in--such as "interested in travel"--and also tell Google to remove them from whatever buckets they wish.

Consumers also will be able to opt out of the program permanently via a browser plug-in. Or, if people want to receive ads for certain types of products, they can edit their profiles to reflect that--in effect, opting in to particular types of ads.

Google's new measures come at a time when online behavioral targeting is facing increased scrutiny. Last month, two Federal Trade Commissioners warned that the online advertising industry could face new laws if it didn't take steps to self-regulate on privacy issues.

Recently, Google rival Yahoo announced enhancements to its privacy policies. Among other changes, Yahoo said it would allow consumers to opt out of behavioral targeting on its own site.

Google's move drew praise from the Interactive Advertising Bureau's Mike Zaneis, vice president for public policy. "It's really a consumer empowerment tool, which is great," he said. "It's one more example of how industry is competing on the privacy issue, to the benefit of consumers--and also to the benefit of businesses."

But not all observers were as enthusiastic. Amina Fazlullah, media and telecommunications counsel at the U.S. Public Interest Research Group, praised Google for attempting to address some concerns that advocates had raised. "I welcome any attempts by them to create more transparency and consumer control," Fazlullah said.

The U.S. Public Interest Research Group, along with the Center for Digital Democracy, spurred much of the recent public debate about online advertising and privacy by filing a complaint with the Federal Trade Commission in 2006.

Fazlullah added that she was disappointed with Google's decision to continue with an opt-out regime--which means that only the most sophisticated, privacy-aware consumers will make use of the new controls. "If they asked people, 'Do you really want to be followed around and served ads,' most people would say no. Most of us don't really value advertising in any solid way."

6 comments about "Google Takes Mystery Out Of BT, Gives Consumers A Say In What They See".
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  1. Christopher Ralli, March 11, 2009 at 9:37 a.m.

    I think other networks (esp. Yahoo and MSN) should follow Google in creating links under the ads for consumers to see more information about behavioral targeting.

  2. Ann Betts from FetchBack, March 11, 2009 at 11:14 a.m.

    Great article!

    And I agree Christopher, and even more progressive, BT service providers should also explore adding links like these with in the online display ads that they serve. Then as customers are served ads as the surf the internet, they can see why they are receiving ads, and give them the control to opt-out if they choose.

  3. Quinn Regan from Veruta / MyBuys, March 11, 2009 at 11:14 a.m.

    Great to see this from an industry leader. I agree with Christopher, more networks need to be transparent and proactive on privacy issues. We've been on board with this approach since '08. Consideration for the consumer is paramount!

  4. Philip Jacobs, March 11, 2009 at 1:22 p.m.

    I'd like to try out these new traceback links - please post if you know of one

  5. Warren Lee from WHL Consulting, March 11, 2009 at 1:44 p.m.

    Wendy, great article, thanks. I take my hat off to Google for their forward thinking. At some point the new commissioner is going to get fed up with the apparent lack of industry self regulation in the BT space and demand either standards or changes. By being proactive I think that Google is setting the standard. I like the fact that users can choose what ad categories they are interested in and would rather be deleted from. This will go a long way to improving conversions and should have a subsequent lift in CPMs.

    Now on to Ms. Fazlullah (I don't normally call people out, but this one is special!) who obviously has a myopic approach based on who writes her pay check, but does she really get the fundamentals of the internet economy in which users pay nothing for content? With comments like: 'Do you really want to be followed around and served ads," and "Most of us don't really value advertising in any solid way" I would have to say no. To those comments I might say, ok, so if you do not want to be served any ads, or ads that might be relevant to you. Given the choice of seeing ads or paying $0.10 (put any price here) for every page of content, which do you think would be more popular? To you, Amina, I say: Ads or cash, nobody rides for free.

  6. Daniel Laury from Geary LSF , March 13, 2009 at 4:52 p.m.

    Great initiative. Seems to be like a win-win for everybody.

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