Commentary

Social Login Preferred to Site Registration

According to the Janrain Social Identity study, conducted by Blue Research, consumer frustration at being asked to register on a website continues to grow, and almost eight in ten people want social login to be offered as an alternative.

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The research shows that marketers have a clear opportunity to increase conversion rates and online engagement by replacing traditional registration with social login. 86% of consumers are bothered by registering at a website and most will give false information or leave forms incomplete when creating a new account.

Four in five people are bothered by the need to create new accounts when registering on a website and will change their behavior as a result:

  • 88% admit to having given incorrect information or left forms incomplete when creating a new account at a website
  • 9 in 10 people (versus 45% in 2010) admit they have left a website if they forgot their password or log-in info, instead of trying to recover their password
  • 82% seek out or avoid companies based on reviews from friends in their social graph

Consumers increasingly believe social login, the ability to sign-in to a website using an existing online identity from providers like Facebook, Google and Twitter, is a desirable alternative, says the report. 77% of respondents think websites should offer social login, instead of requiring the creation of a new account through a traditional registration process. In addition, fans of the service are more likely to both influence and be influenced by comments about a product or service from friends in their social graph. Increased brand affinity in fans of social login:

  • 78% of social login fans have posted a comment or message to their social networks about a product or service they liked or thought others should know about or purchase
  • 4 in 5 people (83%) say they are influenced to consider buying new products or services based on positive comments or messages from people in their social network
  • 69% say positive reviews may increase their likelihood to purchase a product or service
  • 82% seek out or avoid companies based on reviews from friends in their social graph

Paul Abel, Ph.D., Managing Partner, Blue Research, says “... failing to offer social login is a missed opportunity for businesses to improve ROI of online properties... fans of the service are more likely to register on the site, influence their friends ... and more likely to return to a site that offers them a personalized experience...” 

 Consumers are increasingly bothered by the need to create new accounts. 4 in 5 say website registration bothers them; more are being driven away, fewer are willing to complete registrations

On-site Registration Required (% of Respondents)

 

 

Action

2010

2011

Leave or avoid site

4%

6%

May leave the site or not return

54%

 54%

Complete registration

25

14

Go to different site, if possible

17

26

Source: Janrain, January, 2012

 

 

Consumers receive conflicting messages from companies across channels or realize that a company does not know who they are.

Mistargeted Marketing Efforts Experienced

Message

% of Respondents

Wrong name, gender, age

52%

Offer clearly not for me (e.g. single man receiving offer for a woman’s razor)

66%

Conflicting messages across channels (e.g. mail, email, in-store)

74%

None of these

 8%

Source: Janrain, January, 2012

Assuming a secure website from a well-established company that offers content or sells products/services that interest you, most likely next step. 2 in 5 prefer social login over creating a new or guest account. In 10 months, preference for ‘social login’ increased by 13%

Performance Re: Registration

Preference

2010

2011

Use Guest Account

41%

24%

Create New Account

31%

35%

Use Social Login

28%

41%

Source: Janrain, January, 2012

The report suggests four significant findings that are key takeaways:

  • Requiring consumers to create traditional accounts may lead to undesired outcomes
  • A vast majority of consumers prefer social login
  • Social login fans are more valuable customers
  • Social login’s personalization capabilities are attractive

For more information from Janrain, and to sign in for the complete report, please go here...

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