Commentary
Understanding The Tone of Your Voice
- by Laurie Sullivan , Staff Writer @lauriesullivan, April 24, 2012
Understanding sentiment though voice. Dell is analyzing the caller's voice - crunching data to determine the best response to address the consumers' needs, according to Jeffrey Stier, Founder and President, QWiPS. Call centers are using data to understand consumer sentiment when they call.
Laurie Sullivan is a writer and editor for MediaPost. You can reach Laurie at lauriesullivan@gmail.com.
