Smaller Video Companies Score Better In Streaming Services

Netflix-AAA1Many people may use big-name video service Netflix, but one study says other streaming video companies are getting higher marks. says 81% of its subscribers who used a streaming service in a recent month tapped Netflix, but more under-the-radar services, such as Vudu, Apple iTunes, and Amazon Instant Video, all scored higher for overall satisfaction in Consumer Reports' first comprehensive ratings of video services.

Because of a better selection of titles available, pay-per-view streaming services, such as Amazon Instant Video, iTunes and Vudu received high marks from more than 60% of users.

It wasn't just Netflix, ConsumerReports says this is a common problem with other all-you-can-watch streaming services, that includes Amazon Prime and Hulu Plus.

Right now, ConsumerReports says 52% of its 15,277 subscribers used a streaming service compared with 47% who saw a movie at a theater. It says 43% rented a DVD or Blu-ray disc, and 32% used their cable provider's video-on-demand service.

While its streaming video service isn't that well regarded, Netflix's disc-by-mail service and independent video stores were judged to have a more satisfying selection of titles, including current ones, than even the best streaming services.

"Our survey revealed that a healthy selection of titles is one of the biggest factors in overall satisfaction with video services, which is why disc rental services and pay-per-view streaming services scored the highest in our Ratings," stated Jim Willcox, senior electronics editor, Consumer Reports.

Recommend (4) Print RSS
All content published by MediaPost is determined by our editors 100% in the interest of our readers ... independent of advertising, sponsorships or other considerations.