According to an industry analysis by Adobe Digital Index, mobile devices have changed the way consumers interact with businesses, making an understanding of the trends, strengths, and weaknesses of
both tablets and smartphones important in serving mobile customers. Another perspective in the ongoing and growing interest in mobile marketing and advertising. In just three years, says the report,
tablets have overtaken smartphones in the amount of traffic they drive.
Tablet versus smartphone growth
- Globally, websites are getting more traffic from tablets
- Internet users view 70% more pages per visit when browsing on a tablet vs. a smartphone
- While tablet and smartphone consumers are both mobile users
tablet users actually behave more like PC users in the way they browse and engage
Consumers all over the world are trying tablets for the first time. Internet users in
western countries have adopted tablets rapidly, while their counterparts in Asia prefer to browse via smartphone.
- Smartphone traffic is similar between the U.S. and
the U.K., but tablet traffic is much higher in the U.K.
- U.K. Internet surfers are more likely to browse through both a tablet and smartphone than their German and French
- In Japan and China, smartphones remain the browsing device of choice
- Consumers use their various mobile devices differently, emphasizing the need to optimize sites for
both the smartphone and tablet experiences
Mobile Surfing Internet
Users (% of Internet Surfers Country)
Source: Adobe Digital Index, April 2013
preferences for tablets versus smartphones vary depending on the type of site they’re visiting, says the report. When shopping on retail and e-commerce sites, users prefer tablets. Telecom and
media sites tend to be frequented more often by smartphone users.
- Retail websites get the most tablet traffic followed by auto and travel & hospitality sites
- Conversely, consumers prefer their smartphone when visiting both telecom and media & entertainment sites
- As tablets get smaller and smartphones get bigger, marketers need
to rely less on screen size and more on cues like connection type (Wi-Fi vs. cellular) and referral source to determine the best web experience to offer
Even as sales of Android
devices increase, iOS has reemerged as the operating system most often used for browsing in the U.S., says the report.
- Today, iOS accounts for 49% of smartphone
browsing in the U.S.
- Android accounts for 45% of smartphone browsing.
- Over the last 12 months, RIM slid from a 5% to a 1% share of visits in the U.S., while Windows
maintained its 1% share.
In five of the six countries studied, Apple and Samsung devices accounted for the majority of smartphone website traffic. Japan was the only
- From February 2012 to February 2013, the share of online visits from Samsung devices has grown at the expense of other manufacturers who produce Android-based
- No manufacturer besides Samsung and Apple has gained more than a 1% market share in the U.S. in the last year
- In Japan, its DoCoMo, not Samsung, that accounts
for significant percentage of mobile visits, closely rivaling Apple
When it comes to browsing on tablets, Apple has a commanding lead in all six of the countries studied.
- iOS dominates tablet browsing with over 77% of the share in the six countries measured, and continues to increase its share of tablet visits
- In the U.S., iOS grew by nearly
10% year-over-year with the release of the iPad 3 in March 2012, and iPad 4 and Mini in November 2012
Publishers of digital print content are enjoying steady growth in
readership due in part to release of new devices and further adoption of digital magazines. From August 2012 to February 2013, there was a 200% average growth in readers of digital publishing
apps. Most digital magazine consumers read with tablets, says the report. Tablet use leads to more frequent, in-depth, and longer reading sessions compared to smartphones. 75% of reading sessions
occur on tablets, and 23% on smartphones. When compared to smartphone readers, tablet readers:
- Open their app twice as often per month
- Read three times as many pages each time
Mobile video consumption is on the rise. By Q4 2012, mobile video starts, including both smartphones and tablets, have tripled year over year and currently account for over
10% of total digital video starts.
- Video starts on smartphones tripled year over year from 2011 to 2012
- Tablet video consumption slightly outpaced smartphones in video
- The growing mobile audience provides incremental engagement and revenue opportunities for advertising. Tablet viewers, in particular, are early adopters who typically spend more
money, book more trips, and consume more media content.
Mobile accounts for a growing share of social media engagement. Mobile consumers like the strides Facebook is making to improve
the user experience on smartphones and tablets.
- One third of all likes on Facebook now occur via a mobile device.
- After a slight dip at the end of 2012, the
mobile share of Facebook “likes” jumped 56% between December 2012 and January 2013.
- Mobile and social go hand in hand, so mobile specific offers on social media channels to
reinforce this natural affinity, opines the report
When shopping online, consumers use tablets like a PC to compare products and make the purchase. They use smartphones for quick
references like price checks and finding store locations.
- Conversion rates on tablets are three times greater than on smartphones.
- Tablet conversion rates still
don’t match those of PCs.
- Differences in conversion rates point to the use cases shoppers have in mind when they choose to use a tablet or a smartphone. All mobile visits are not the
same, concludes the report
To learn more about the State of the Mobile Internet from
Adobe, please visit here.