Los Angeles -- A majority
of TV influence/recommendations comes from “word-of-mouth” face-to-face conversations, with digital social media taking a back seat.
Speaking at the Television Critics
Association, CBS Corp. Chief Research Officer David Poltrack says an initial study from word-of-mouth media researcher Keller Fay Group shows that word-of-mouth delivers the dominant number of
impressions about TV shows.
Some 80% of 80 million “buzz” impressions come from “face-to-face communications,” it says, with 10% of those impressions coming from
private phone conversations and 3% from social media -- which includes Twitter, Facebook, Viggle, GetGlue, Tumblr, Foursquare, Pinterest, Instagram, and a dozen other sites. Four percent come from
instant messaging, 2% from email and 1% from “other" sources.
“Online communication through social media accounts for just 3% of all daily communication about television
programming,” says Poltrack. “This would not be a problem for media companies seeking to record, analyze and hopefully, shape these conversations if the 3% of the total conversations they
were able to observe were representative of the other 97% of the conversations.”
Poltrack offered up one example in looking at social media and TV ratings -- CBS’ recent
“Under the Dome” and Syfy’s “Sharknado.” The initial airing of “Dome” pulled in a Nielsen 13.5 million viewers and 125,900 social media comments, as compiled
by social media researcher Trendrr; “Sharknado” grabbed 1.4 million viewers and 697,800 social media comments.
“Where is the disconnect?,” Poltrack asks.
“Remember, these services are only capturing the conversations of those who talk about these programs online.”
Keller Fay says its new ongoing syndicated media study, called
"Fall TV Show TalkTrack," will be based on research among a representative sample of 1,500 consumers per week for a four-week period. Consumers will use a diary to keep track of the TV shows that they
talk about, whether face-to-face, over the phone, via social media, texting, or email, as well as the sentiment of those conversations. The study will focus on newly launched shows.