Not So Smart TV: Remote, Interface Issues Drive Down Online Viewing

Are lousy smart TV remote controls/interfaces hurting social media and other Internet usage on TV sets? TV set and equipment maker Philips thinks so. 

In a study, Philips uWand says social networking by smart TV owners have declined to 10% from 30% in 2012, with Internet browsing down to 25% from 44%. Philips also says gaming on smart TVs has dropped 16% from a high of 28% in 2012.

Philips does have a stake in this. It is trying to sell a new more intuitive TV remote — uWand, which uses a camera-based technology for direct pointing and gesture control, which would make it easier to use Internet-based apps. 

Still, at the same time, many TV set reviewers have complained for years about navigation devices that are still too complex on smart TV sets.

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However, Philips also notes that growing smart TV usage has meant a rise in other services — such as catch-up TV efforts. Comcast’s Xfinity service, for example, has seen use on smart TVs grow to 61% last year, from 48% in 2014.

Allthough 47% of respondents now own a smart TV, and 96% of those are connected to the Internet, more than half (57%) of respondents still use other devices to watch and interact with Internet-based content.

Of those surveyed, 92% use a button-based remote to interact with their smart TV. Research is based on a survey of 111 U.S. respondents conducted by Philips uWand in November 2014.

3 comments about "Not So Smart TV: Remote, Interface Issues Drive Down Online Viewing ".
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  1. Douglas Ferguson from College of Charleston, January 16, 2015 at 8:45 a.m.

    The app for my TiVo (iphone and ipad) make it super-easy to type in commands to my DVR. Searching on YouTube is still a pain. We just keep a laptop next to the couch and ignore the smart TV features for YouTube. TiVo sells a remote that converts to a keyboard; set manufacturers should include one. The wand from Philips sounds awkward. Google Chromecast is a godsend.

  2. Leonard Zachary from T___n__, January 16, 2015 at 2:26 p.m.

    The best not so smart TV interface is the one major TV broadcast networks lobbied through an Act of Congress as the primary methodology for viewer acquisition: the ATSC tuner. Consumer preferences given a free market opportunity will prevail.

  3. James Smith from J. R. Smith Group, January 17, 2015 at 5:05 p.m.

    Hum...we do R&D on driver-less cars and can't seem to develop a decent remote for smart TVs. Leonard, I'm not so sure letting the rather chaotic digital marketplace prevail will work in a reasonable timeframe. While I'm reluctant to say this, it might be time for legislation/regulation to step in...ala, review the previous play. A final note...the research noted a sample size of 111. Do you want to go to the bank with that?

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