Tag results for "customer service" for 2012
- Amazon Sets Standard; J.C. Penney, Apple, Dell DropCustomers want more merchandise appeal and variety from most retailers, according ...
- Customer Service Is The Rule, Not The Exception When it comes to customer service, many industries have mastered the proce ...
- Mobile Auto Shoppers Split Between Conversion And ResearchAccording to xAd, mobile-local advertising, and Telmetrics, call measurement, their Mobile Path-to-Purcha ...
- Read The Tea LeavesI'm not sure what your personal experience is like where you li ...
- Service Improves As Banks Take To Twitter As more high-street banks turn to social media to help with custom ...
- More Consumers Churning, But They'd Rather Stay More consumers than ever are switching the companies they buy products ...
- J.D. Power: Peering At Dealers Through The Digital Screen When it comes to online reputation, auto dealers are no different th ...
- Crummy Stores Drive Online Buys Many consumers who visit a store but then buy online are n ...
- 30% Of UK Consumers Share Shopping Experiences Research by Verint Systems found about one in three UK consumers a ...
- Giving Your Customers A Voice Philosopher Charles Darwin once said, "It is not the strongest of t ...
- Customer Search Service Still MattersZach Bulygo explains why understanding expectations is important to improve customer servic ...
- Will Customer Service Disappear With The Elimination Of The 'Middle'?In response to my original column on disintermediation, Joel Snyder worried abo ...
- Loyalty: Customer Service Outperforms Technology "Customers are less sensitive than one might think about always having acce ...
- Big Surprise: When Customer Service Or Sales Go Rogue, You Lose Customers I recently experienced two epic customer service fails. Like many things ...
- Chase Tops In Customer SatisfactionChase received the highest overall customer satisfaction rating in the study, wi ...
- Boler-Davis: GM Must Win Customer Service Crown Alicia Boler-Davis is moving up fast at GM. The engineer, an18-year ...
- Wireless Tiered Plans Affecting Customer Satisfaction More and more wireless customers are moving (or being moved) to tier ...
- Hotel Guest Satisfaction Continues To DiveWith the improving economy come increased travel and hotel stays, but custom ...
- JetBlue Intros TrueBlue MosaicAn enhancement to the existing customer loyalty program, it will be availab ...
- Customer Satisfaction: Facebook Fizzles, Fox Rocks This year's American Customer Satisfaction Index (ACSI) E-Business Report is just ou ...
- Digitaria Hires Jurek Back To JWTSince merging with JWT Minneapolis, Digitaria has hired customer experience professional D ...
- Mercedes-Benz Tops In Dealership Experience The Montvale, N.J.-based automaker, which was in the top five of t ...
- BBVA Compass Assists Wildfire VictimsBBVA Compass is donating money and launching programs to help victims ...
- American Airlines, Qantas, Partner American Airlines AAdvantage members can now book award travel via AA.com ...
- Consumers Rate Retail, Dining Brands' Social Skills A new survey finds that consumers rate Target, Safeway, Subway, Best Bu ...
- Papa John's, Red Lobster Lead Satisfaction Rankings QSR chains' overall satisfaction score rose 1.3%, to 80, even as full-servi ...
- Shoppers Talk, But Doubt Stores Listen A new survey shows that while 85% of shoppers say they provi ...
- Companies Turn Deaf Ear To Social Media Gripes Britons are using social media to make more complaints but say compani ...
- JetBlue, Alaska Airlines Top AirlinesJetBlue Airways and Alaska Airlines lead their respective segments in customer satisfacti ...
- United Airlines Rewards Employees, CustomersUnited Airlines is offering prizes to customers who nominate employees for gre ...
