A new study released by ExactTarget finds consumers who are active on Twitter are three times more likely to impact a brand's online reputation through syndicated Tweets, blog posts, articles and product reviews than the average consumer.
The study supported the general findings that microbloggers have many reasons to follow brands they like. Though discounts and sales are toward the top of the list, news and information about a company and its products are primary. The survey of more than 1,500 consumers identifies top motivations for following brands on Twitter and provides new insight into consumers' expectations for interacting with brands online.
Reason to Twitter Company or Brand (% of US Twitter Users)
Reason to Twitter
% of Users
Get updates on future products
Stay informed about company activities
Receive discounts and promotions
Get updates on upcoming sales
Ger free samples, counons, etc
For fun or entertainment
Get access to exclusive content
Learn more about company
Show support to company to others
Share ideas, provide feedback
For education about company topics
Get direct message from company
Source: ExactTarget, August 2010
eMarketer estimates there are 26 million monthly users of Twitter in 2010. That makes users of Twitter a relatively small minority of internet users, at 14.6%, but their voice is disproportionately loud.
Morgan Stewart, principal, ExactTarget's research and education group, says... "what happens on Twitter doesn't stay on Twitter... the number of active Twitter users is less than Facebook or email... (but) the concentration of highly engaged and influential content creators is unrivaled-it's (the) gathering place for content creators whose influence spills over into every... corner of the internet."
According to the report, daily Twitter users are about three times as likely as internet users on average to upload photos, four times as likely to blog, three times as likely to post ratings and reviews, and nearly six times as likely to upload articles.
Monthly Online Social Activites (April 2010, % of Daily Twitter Users vs. General Internet Users)
General Internet Users
Comment on photos or videos
Post to forums
Comment on blogs
Post ratings and reviews
Comment on news
Update own site
Post to wikis
Source: ExactTarget, August 2010
Key findings of the research include:
· Twitter users are the most influential online consumers; 72% publish blog posts at least monthly, 70% comment on blogs, 61% write at least one product review monthly and 61% comment on news sites.
· Daily Twitter users are 6 times more likely to publish articles, five times more likely to post blogs, seven times more likely to post to Wikis and three times more likely to post product reviews at least monthly compared to non-Twitter users.
· 23% of online consumers read Twitter updates at least monthly.
· 11% of online consumers read Twitter updates, but do not have a Twitter account themselves.
· 20% of consumers indicate they have followed a brand in order to interact with the company, more than become email subscribers or Facebook fans for the sake of interaction.
· Men are more than twice as likely as women to follow brands on Twitter to interact with the company (29% compared to 13%).
· Nine out of the 10 most common motivations for consumers to follow a brand on Twitter involve consumers seeking information from a company.
Tim Kopp, ExactTarget's chief marketing officer, concludes that "Twitter offers marketers an unrivaled opportunity to instantly and personally interact with customers on behalf of a brand... "
For additional information from ExactTarget, please visit here.