ABC, NFL Get Top Marks For Consumer Loyalty, Engagement
Where do consumers place their loyalty when it comes to entertainment brands? ABC, the NFL, and video game "Call of Duty" draw the biggest
For its annual Customer Loyalty Engagement Index, marketing consultancy Brand Keys says ABC's "Good Morning America" at 94%, ABC's "World News Tonight" at 98%, the NFL at 86% and video game "Call of Duty" at 93% get top honors in their respective categories: morning news, evening news, sports leagues and gaming, respectively.
Some 24 brands were tracked in the research company's TV news, spectator sports, and entertainment categories. These "emotional engagement values" relate a brand with consumers' personal connection.
In the morning-news category, other contenders after ABC included, in order: NBC's "Today," "CBS This Morning," Fox News' "Fox & Friends" and CNN's "Starting Point."
For the evening news category after ABC came NBC, Fox News, CBS and a fifth-place tie between CNN and MSNBC.
For sports leagues, after the NFL, comes Major League Baseball, NBA and the NHL. The gaming category contenders after "Call of Duty" included "Halo," "Madden Football" and "NBA 2K 12" (in a tie for third place), "Battlefield," "FIFA" and "World of Warcraft" (tied for sixth), "Starcraft 2" and "Crysis."
Robert Passikoff, president of Brand Keys, stated: “Consumers in those categories have, as they’ve done for nearly 20 years via our emotional and predictive metrics, indicated that their expectations regarding ‘brand’ have again increased."
Brand Keys surveyed 39,000 consumers, 18 to 65 years of age.