Pet Pics Help Brands Win Facebook

Brands hoping to connect with consumers on social media might consider mixing man’s best friend with the heroism of first-responders. That’s exactly how pet food delivery service PetFlow.com scored the two most popular Facebook posts in June.

Last month, a picture of Massachusetts Police Officer David Harriman saving a woman’s dog from her submerged car racked up nearly 400,000 likes, 34,000 comments, 59,000 shares, and an overall engagement rate of 21.3%, according to fresh findings from Prague-based social analytics firm Socialbakers.

Also in June, a picture of Lucy -- a disfigured pit bull rescued from a life of abuse -- elicited 177,000 likes, 43,000 comments, 147,000 shares, which contributed to a total engagement rate of 16%.

A venture-back startup, PetFlow is part of a new breed of brands relying heavily on content to engage consumers through social media channels like Facebook and Twitter.

"Social has always been an important part of our strategy,” Alex Zhardanovsky, co-founder of PetFlow.com, said on Wednesday.

“We engage frequently with our audience of over 2.7 million fans on Facebook, and drive a tremendous amount of traffic to our site … because of it.” A quick scroll down PetFlow’s Facebook page illustrates the company’s social marketing strategy: bait consumers with anything cute, cuddly, heartening, or humorous.

Following the lead of Buzzfeed and other publishers, brands like PetFlow are learning that people can’t resist sharing this sort of content, which makes for easy and effective marketing.       

And the approach appears to be paying off. Just four years old, PetFlow saw sales of $39 million last year, and expects to break the $50 million barrier this year.

Seeing success with a similar marketing approach, Nestlé Purina PetCare’s Waggin’ Train Dog Treats brand achieved the greatest engagement rate gain on Facebook, in June, according to Socialbakers. Rebounding from a ton of negative press related to the safety of the jerky snacks, the brand saw its engagement rate increase 1,139% to a whopping 60.49%.

Yet while social media offers marketing opportunities for upstarts like PetFlow, the medium is securely dominated by the world’s largest brands.

In June, Wal-Mart, Amazon, and Target -- each of which could be considered a PetFlow competitor -- boasted about 32 million, 22.6 million, and 21.6 million Facebook fans, respectively.

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1 comment about "Pet Pics Help Brands Win Facebook".
  1. Merri Grace McLeroy from Integrated Marketing Strategies LLC , July 9, 2014 at 9:26 p.m.
    I concur, Gavin. Your examples great,but are limited to pet-related brands. Note pet pics and tricks can work for nearly any brand. Images such as those you cited are memorable and leave a positive "feel good" impression with the viewer. One should be careful when using this tactic for non-pet, non-child related products and services though, by exercising care not to lose the message in that cute arresting visual.