Commentary

Business Development and Marketing A Priority For Small Business

An overwhelming majority of small business owners plan to spend money on their business in 2011, according to a new survey by Manta, Seventy-seven percent plan to spend in 2011 even though 85% reported they implemented across-the-board cuts in 2010.

47% have prioritized marketing and sales as their top spend, with 24% noting business development as top priority and 23% opting for marketing and advertising. 23% of the respondents said they couldn't prioritize expenditures for 2011, given the current state of their business.

Number One Priority for 2011

Priority

% of Respondents

Staff (re-hire, new hire, compensation)

10%

Tech upgrades

4

Advertising and marketing

23

Equipment/infrastructure improve

9

New product development

5

New business development

24

Insurance

2

Unable to prioritize

22

Source: Manta, January 2011

According to the study, more than half of those surveyed are likely to be considering social media in their marketing and advertising plans for 2011. 42% of the respondents said they find social media useful in connecting with their customers, and 14% plan to implement it in the near future.

Social Media Attitude (% of Respondents)

Attitude

% of Respondents

Find it useful

42%

Don't find in useful

30

Don't use, but plan to use in near future

14

Don't use and have no plans to use

8

Don't use and don't think it would be useful to me

6

Source: Manta, January 2011

The survey also queried the small business owners about their 2010 expectations and the outcome of those expectations. Fifty-one percent said they had expected business to improve in 2010, with about a third (34%) saying their expectations were right. Among the 31% of small business owners who thought business in 2010 would be about the same as the previous year, 23% said their prediction was right. And for the 18% who predicted their business would decline, 15% said their fears were correct.

Business Expectations in 2010

Expectation

Result

Expected business improvement, and was right

34%

Expected improvement, but wrong

17

Expected same and was right

23

Expected same and was wrong

8

Expected decline and was right

15

Expected decline and was wrong

3

Source: Manta, January 2011

Looking ahead to 2011, 67% of those surveyed believe the recession is not over, despite what economic experts say. Manta's survey reveals a hopeful 19% predict the recession will end in 2011

Agree That Recession Ended in June of 2009 (% of Respondents)

Opinion

% of Respondents

Yes

6%

Yes, but it ended in 2010

8

No, I see it ending in 2011

19

No, the recession is not over

67

Source: Manta, January 2011

The survey reports healthcare reform is still on the minds of the small business owner. Sixty-two percent (62%) said they are still concerned about healthcare, and 21% agreed that "there has been so much written about its impact on small business that I don't know what to think.

Thirty six percent (36%) of the small business owners surveyed said they cut their own salary last year. Despite putting less into their wallets, more than half of the respondents said they were giving year-end bonuses to their employees. Thirty two percent of the respondents said they were giving out about the same bonus as 2009.

Cost Cutting in 2011 (% of Respondents)

Action

% of Respondents

Cut staff and/or salaries

12%

Work furloughs/reduced work week

8

Cut own compensation

31

Eliminated or reduced advertising & marketing

17

Other

30

Source: Manta, January 2011

For more information from Manta, please visit them here.

2 comments about "Business Development and Marketing A Priority For Small Business".
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  1. Paul Benjou from The Center for Media Management Strategies, January 19, 2011 at 11:03 a.m.

    An increase in marketing dollars by 23% of respondents bodes very well for our industry as 96% of the respondents' businesses had fewer than 50 employees and 86% had under 10 employees. No question that SMBs will be the driver for an economic recovery.

    Paul Benjou

  2. Paula Lynn from Who Else Unlimited, January 19, 2011 at 11:48 a.m.

    See under Cost Cutting: 17% see eliminated or reduced advertising and marketing. Seems to counterbalance much of that 23% increase.

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