Commentary

Targeted Advertising in the Shower

With the Internet of Everything, connected objects will be everywhere, even where a person is taking a shower.

And those objects can be wirelessly connected to a screen in the shower, where highly targeted messaging could be sent and displayed.

At the Xperience 2015 IoT conference in Boston this week, I spent some time with the company that is launching an IoT connected shower head.

And the product is not coming from a small IoT startup, but rather from Symmons Industries, a 75-year-old manufacturer of commercial and residential plumbing products sold around the world.

The new connected  showerhead I saw demonstrated comprises a smart device that tracks shower usage data, including water temperature, duration and water used.

The stated goal is to enhance the guest experience, reduce operating costs and generate revenue opportunities.

A Boston boutique hotel has been selected as the test pilot location, according to Beth Mercurio, director of strategic initiatives at Symmons. She said there would be comparisons of hotel rooms with the screens in the showers and rooms without the screens, although both types of rooms will have the shower sensors.

Tim O’Keeffe, CEO of Symmons, who was one of the speakers at the Xperience event, told me the company will be meeting with major brands over the next two months, in advance of the 2016 official product launch.

Part of the intended savings is in water usage, O’Keeffe said.

The screen in the shower shows the water level and provides three different nudges during the shower, suggesting to the person taking the shower how much water they would save if they ended the shower at that point.

O’Keefe said this information could be tied into hotel loyalty systems and hotels could provide incentives, which could be seen at checkout.

A central dashboard also will be provided to the hotel, so that maintenance personnel could identify potential problems in advance, such as if a shower was left on or there was no hot water coming out of it.

Since the screen in the shower would be on the network, any messaging could be sent to it.

This could be advertising, coupons or momentary deals, such as offering a complimentary coffee downstairs in 15 minutes.

The obvious key here is the potential targeting of the messaging.

I could see a future scenario where a company such as American Express wants to reach its top-tier card holders and knows that a hotel chain such as Hilton has connected showers.

Amex then could arrange with Hilton that those who reserve a room with their American Express card receive a room with a shower screen installed. And then the messaging to that screen is bought by American Express and segmented based on card-tier level.

Symmons is not yet at this stage, since the company’s initial primary focus is the pilot and rollout.

However, it’s pretty obvious that over time the connected showers will, in effect, become a platform on which messaging can ride.

This is yet one more example of how the Internet of Things will allow advertising and marketing to be delivered in totally different ways. And in this case, in totally different places.

12 comments about "Targeted Advertising in the Shower".
Check to receive email when comments are posted.
  1. Rick waghorn from addiply, October 2, 2015 at 10:24 a.m.

    And people wonder why the ad block industry is growing as it is....

  2. Ed Papazian from Media Dynamics Inc, October 2, 2015 at 10:33 a.m.

    Next up, no doubt, will be a revival of an old and failed idea---ads in public toilets, targeted at consumers for food advertisers as well as the more obvious OTC indigestion remedy brands. I can hardly wait.

  3. David Mountain from Marketing and Advertising Direction, October 2, 2015 at 10:36 a.m.

    This probably breaks rules of plumbing, but if an IoT shower can start with the temperature the user wants, rather then burning through too cold / too hot, maybe this helps conserve in a painless way.

  4. Steve Baldwin from Didit, October 2, 2015 at 10:37 a.m.

    So I'll now need a water blocker as well as an ad blocker? Yikes.

  5. Cece Forrester from tbd, October 2, 2015 at 10:51 a.m.

    Two questions: Are people going to be allowed to opt out of this? And when do they intend to roll this out to private homes?

  6. Chuck Martin from Chuck Martin replied, October 2, 2015 at 6:49 p.m.

    Point well taken, Rick, though the messaging sent via such devices in the future is likely compare to take a new form.

  7. Chuck Martin from Chuck Martin replied, October 2, 2015 at 6:51 p.m.

    Good memory on those, Ed. At least with IoT messaging, testing can be pretty quick to see what, if anythings, consumers will accept or even desire.

  8. Chuck Martin from Chuck Martin, October 2, 2015 at 6:53 p.m.

    Interesting idea, David. The company doing this actualliy was a pioneer in that context.

  9. Chuck Martin from Chuck Martin replied, October 2, 2015 at 6:54 p.m.

    Or perhaps you will be requesting a room without a shower monitor screen.

  10. Chuck Martin from Chuck Martin replied, October 2, 2015 at 6:57 p.m.

    Not sure of the opt-out need, since it starts with only water information. And yes, the company tells me they plan to ultimatley make it available to homes, though that may be a bit down the road, since the big costs savings are likely to be in B2B scenarios, such as hotels.

  11. Cece Forrester from tbd replied, October 2, 2015 at 9:14 p.m.

    Chuck, apparently I can't reply to your reply.  "Not sure of the opt-out need, since it starts with only water information."

    I want complete privacy in the shower on general principle, and I don't want anyone bothering me with unwanted communications either. I certainly don't want this in my home. Maybe it starts with only water information. Where will it end?

  12. Chuck Martin from Chuck Martin, October 3, 2015 at 5:22 p.m.

    Valid points, Cece. That is precisely some of the reasoning behind doing a pilit, this this is all totally unchartered territory.

Next story loading loading..