• Tethered To Social Media And Receptive To Texted Ads
    This young, formerly elusive media demographic is now aswarm with digital media choices and, clearly, relatively receptive to digital advertising messages. But don't turn your back on "old" media as part of your mix when targeting the younger demographic.
  • Focus On Experience To Get (And Keep) Their Business
    At its core, Gen Y consumers crave a good experience. I'm not just talking about how well or poorly your staff treats the customer, although that's important because we have options, you know. I'm talking about the complete experience of interacting with your customer as a company.
  • Generational Surfing
    I was on the phone with Kara Buckner of Fallon this week, discussing how a major consumer-facing client of its is starting to redirect the bulk of its marketing efforts from Boomers to Gen Y. She and I (both X'ers) conspiratorially snickered at the realization that the generation that had boldly declared that it did not want to be anyone's target market had been suitably rewarded.