Commentary

WSJ Tracking Story Riles Industry, Arms Privacy Advocates

Last year, Pace University computer science professor Cathy Dwyer reported that a visit to Levis.com resulted in at least nine separate companies dropping Web beacons on her computer. At the time, not one of those companies was mentioned in Levis.com's privacy policy.

Now, The Wall Street Journal has repeated Dwyer's research on a larger scale. The newspaper looked at the top 50 U.S. Web sites and found that, on average, they dropped 64 pieces of tracking technology -- like cookies or beacons -- onto users' computers.

This technology is used to trail users across the Web and create marketing profiles of them based on sites visited. Marketers can then send targeted Web ads to users who are thought to be interested in buying particular goods.

As the article points out, the profiles are "anonymous" in that companies don't know Web users' names or addresses. But one problem is that it's possible to figure out people's identities from anonymous information, provided the information is sufficiently detailed.

The paper's report, which went live over the weekend, already is riling the industry, leaving online ad industry executives scrambling to reassure the public that they provide clear notice, allow users to opt out of ad targeting and don't collect users' names.

But many publishers omit far more information than they provide when discussing behavioral targeting. Critically, although some publishers acknowledge that they use ad networks, many publishers don't name those networks, but instead simply provide links to the Network Advertising Initiative -- which doesn't give users specific information about which networks are amassing information from which publishers.

Publishers' reasons might be understandable -- some appear to be worried that marketers will go directly to the intermediaries -- but the result is privacy polices that are less than transparent about online advertising. Yes, tech-savvy users can download plug-ins that will let people know which companies are installing code on their computers. But publishers shouldn't make users jump through those kinds of hoops to learn the names of companies that might be using targeting technology.

For the online ad industry, this article comes at an inopportune moment. Rep. Rick Boucher (D-Va.) and Bobby Rush (D-Ill.) have drafted privacy legislation, the Senate held a hearing last week, and the Federal Trade Commission is preparing to release a report this fall.

Already some reformers, like Jeff Chester, are planning to leverage the Journal's article. "Privacy advocates will be holding up the front page of the Wall Street Journal when they lobby the Hill over the next few weeks, as the Rush-Boucher Bill moves forward," says Chester, executive director of the Center for Digital Democracy.

Meanwhile, some industry executives are calling attention to a piece by media commentator Jeff Jarvis, who takes issue with the Journal's article. But Jarvis is hardly endorsing current practices. "If I were an advertising-supported site, I'd be aggressively transparent," he writes. "I'd tell you exactly what we track and what impact that has on what we serve in advertising and content. I'd create an app to read the cookies placed just for you and explain them."

If more publishers had done so, the online ad industry might not be facing the threat of regulation.

3 comments about "WSJ Tracking Story Riles Industry, Arms Privacy Advocates ".
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  1. Ari Rosenberg from Performance Pricing Holdings, LLC, August 2, 2010 at 6:50 p.m.

    Could not agree more with you Wendy. Thank you for delivering the issue and story so concisely. The problem is simple;

    It's a question of Opt In versus Opt Out.

    Publishers, third party related companies, digital buying entities and online advertisers who operate under or in the shade of a DR umbrella, want this issue to be resolved (clearly there is an issue) with an Opt Out process so they collectively emphasize their commitment to change by promising more transparency about what they are taking with out permission. Common courtesy and decency on behalf of consumers screams this should be an Opt In supported business.

    So the question now becomes does right beat wrong.

  2. Paula Lynn from Who Else Unlimited, August 2, 2010 at 6:56 p.m.

    This is an all or nothing deal, that is, all companies must go opt in. The more people involved in an activity, the more controls needed. Policing in piecemeal is more impossible than for all.Think about it - how many businesses or people are not regulated in some way by laws?

  3. Jason Smith, August 3, 2010 at 11:44 a.m.

    Paula, the last time an Opt-in regulatory push occurred, it did nothing but increase the spam you received by 10x the volume. Opt-in makes absolutely no sense at all for the same reason it didn't work for email.

    What we need is to move towards a opt-out registry. A very simple desktop application, produced and oversighted by the government like the Do Not Call registry. You put it on your computer like Norton Anti-Virus and it resets and updates your cookies with every applicable browser. Everytime time you choose to serve an ad as a publisher, you look for that cookie and see if it exist. Publishers can then see if you allow for targeted advertising or if you don't, they can choose to force you to pay for a subscription to the content if you refuse to take the ads.

    I believe that such a desktop application solves all the problems. If a user wants their privacy, then they should have to pay for it. For those willing to be tracked anonymously, you get the content for free. Its a very even trade and that is all Congress needs to implement.

    As my father once told me when I was a kid in the early 80s, nothing in life is free. He said if they can figure out how to put water in a bottle or air in a can and sell it to you, they will. My dad was like Nostradamus, too bad he didn't patent the ideas. Now its time for consumers to say they are willing to pay up front for content or go without it because nothing in life is free.

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