• Lord & Taylor, Hudson's Bay Go Big on Beacons
    I went beacon shopping over the weekend. While many retailers have been dabbling with beacons for many months to see how they might work with their customers, one major retailer is now taking the step of large-scale deployment in North America. Hudson's Bay Company (HBC), which owns Lord & Taylor, Hudson's Bay and Saks Fifth Avenue, is rolling out beacons at select U.S. and Canadian stores.
  • Mobile Meets the Master Shopping List
    The first step a consumer takes after deciding to make a purchase will likely be anything except buy the product from their smartphone. This is not to say the phone isn't highly involved throughout the entire path to purchase, just that there are too many other choices consumers face after making a purchase decision.
  • Mobile Notifications Pretty Much OK for 73% of Consumers
    That mobile tap on the shoulder to check something out is quite accepted by consumers, for now. At the moment, most smartphone owners are basically OK with notifications prompted by an app, though there could be some challenge on the horizon, based on a new study.
  • 78% Aware of Mobile Wallets, 32% Use Them
    Cash is no longer king, providing some hope for the future of mobile wallets. One out of two consumers today carry fewer than $20 and fewer than a third carry more than $30 on any given day, based on a new study looking at the future of digital wallets.
  • Hillshire Taps Beacons: 20X Purchase Intent Increase
    While beacon trials are underway around the globe, some early and measurable results finally are starting to come in. In what appears to be the first nationwide deployment, Hillshire Brands has some initial findings.
  • When Commerce Takes More than Just a Smartphone
    I've always viewed the smartphone as the hub of mobile commerce. While my Fitbit tracks my steps taken, stairs climbed and miles walked, it takes a Bluetooth-linked smartphone to see the detailed results. But mobile commerce sometimes involves more than a smartphone.
  • Smartphone Owners Research, Scan, Tap & Pay
    Not everyone uses smartphones for mobile shopping, payments or banking but many of those who do are tapping, scanning and buying. Most research around mobile looks at how many people are doing what, generally to identify market size trends and directions
  • Shoppers Take Smartphones Over Tablets for Mobile Web Transactions
    Depending on what you're selling, the smartphone may be the mobile device better suited for the sale. With mobile Web payments now accounting for 22% of all payment transactions, more of those transactions come from smartphones than tablets, based on a new global study.
  • Mobile Shoppers End Up in the Store
    While mobile shopping rises, brick and mortar stores continue to rule. The type of store also can make a difference, as the categories of products bought by mobile devices also differ, according to a new study. As might be expected, more people use mobile devices to buy digital content while most consumers (78%) prefers physical stores for general food purchases, 67% for over-the-counter medications and 65% for clothing, according to a survey by Harris Poll.
  • Direct Mobile Commerce: Bypassing the Retailer
    Mobile location has long been viewed as a key capability for reaching shopping consumers at more relevant places and times. Much of that activity has centered on targeting a mobile shopper in relation to a physical store, kind of geofencing 101. I've noticed that advancements in location technology are empowering manufacturers to more directly connect customers to products, essentially bypassing the retailer.
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