Many customers rate their Internet service providers poorly, according to a new survey of over 14,000 Internet users by the National Regulatory Research Institute and BIGresearch. Almost one half
(47%) of those surveyed have complained to their ISP about the quality of service. 48% cited fewer service interruptions as a reason for switching providers. For those customers who would consider
switching, or definitely switch, providers the quality of Internet connections is the most frequently cited reason for a move. Other top motivators are faster data rates and lower prices. Less than
25% say the speed of their Internet connection meets their expectations.
