Many travelers rely on Web photos and marketing descriptions to get an idea of where they should stay. They also go to third-party sites like TripAdvisor. But consumers say the photos and descriptions
are airbrushed. While large hotel chains do a "pretty good job" of being truthful about their properties, according to the president of the American Hotel & Lodging Association, some third-party sites
offer flagrantly misleading art, and frequent travelers are complaining more frequently.
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