• The Consumerist, Wednesday, December 7, 2011 9:40 AM

For the second year in a row, AT&T's wireless service is at the bottom of the ratings barrel in a Consumer Reports cellphone service satisfaction survey, based on a pool of 66,000 respondents. Verizon Wireless was again the highest rated of the four major cell service providers, followed closely by Sprint. T-Mobile followed behind both those providers but still rated significantly better than AT&T.

AT&T has this to say:  "While we'll of course evaluate and learn from the Consumer Reports survey, we made significant progress in our network in 2011 including a 25% improvement in 3G dropped call performance, 48,000 network improvements (more capacity, new cell sites, faster data speeds, and better connections), and many billions of dollars in capital investment to continue to improve our network." The company said its proposed T-Mobile merger "will enable AT&T to improve our customers' experience even more."

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