QVC triumphs with rave reviews from customers and quick phone support in the latest PowerRankings of online general merchandise retailers by Forrester Research, Inc. Companies ranking below QVC were
Amazon.com, Best Buy, and buy.com. Top scores from consumers in all but one category helped QVC secure victory. The site notes shipping costs with product descriptions, its phone representatives
answer calls in less than a minute, and customers can use online chat to answer pressing customer service questions. However, the site isn't perfect. Search results are often overwhelming lists, and
customers can't easily edit account information like addresses or shopping preferences.
