Commentary

Is The Email Customer Experience A Black Hole? Yes -- For 30% Of Ecommerce Brands

Email may be good for promotions. But a staggering 41% of ecommerce companies globally do not offer email customer support, according to Customer Service Benchmark Report, a study by Netomi.

Worse, even some of those that do offer it fail by any number of measures. 

Of the 59.3% that provide …

1 comment about "Is The Email Customer Experience A Black Hole? Yes -- For 30% Of Ecommerce Brands".
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  1. Paula Lynn from Who Else Unlimited, November 24, 2020 at 6:06 p.m.

    Payless Shoes ? When was this done ?

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About the Author

Ray Schultz is the former editor of DM News, Chief Marketer, Direct, Circulation Management and other marketing titles.

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