He encouraged a new attitude shift and a fundamental refocus on the consumer.
"We live in a 3-screen one-consumer world and it's here to stay."
What can You Do?
1. Optimize your website for mobile.
2. Leverage the mobile differences.
3. Promote speed and capability.
4. Align goals, organization, incentives and skills.
5. Take a direct marketer to lunch. (Like Apple, they think different.)