Streaming Services Get Average Customer Satisfaction Scores

According to the American Customer Satisfaction Index’s study, customer satisfaction with video streaming services has remained steady in the past year, with a score of 74 on a scale of 1 to 100. Disney+ maintained its customer satisfaction score of 78, followed by Paramount+ (77), Hulu (75), Amazon Prime Video (74), and Netflix (74). Paramount+ experienced the biggest yearly gain in customer satisfaction score by an increase of 5%.