The past year was notable for multiple incidents that negatively affected the reputations of brands. Anheuser-Busch InBev’s beer brand Bud Light drew the biggest backlash for a collaboration with transgender influencer Dylan Mulvaney that alienated core customers and led to plunging sales.
News coverage of the firestorm received more than 11 million interactions during a nine-month period last year, according to metrics compiled by researcher NewsWhip. Its report says these incidents may be a forestate of what’s to come in 2024.