Macy’s recently revealed that 9% of its customers account for 46% of its annual sales. The concentration of sales in the wallets of a relatively small number of customers isn’t unusual for retailers. What is important is that Macy’s is planning to treat these people better, and if a new loyalty program to be rolled out in the fourth quarter of this year succeeds, it could help revive the chain.
Interesting. Looks like Macy's at least respects the 80/20 rule. More here...
http://pjlehrer.blogspot.com/2017/04/thats-what-mattel-gets-for-ignoring.html