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Brits Prefer Email Over Phone When Griping
- Computer Business Review, Wednesday, November 27, 2013 1:46 PM
British consumers spend three times more effort complaining than US consumers, research for customer service specialists KANA Software has found. The study found that Americans make one and a half times more complaints than the British do each year, yet Britons get bogged down in time-consuming repetition and queuing when trying to get their complaints resolved.
