Only 13% of firms provide a completely personalized experience, Netcore reports.

Experts say Apple's new iOS protections will change the way email senders operate.

Most prefer email, right up to the C-suite. But mobile is emerging as a second choice, MoEngage reports.

Consumers say only 33% of offers are relevant. But brands think they are doing fine, Formation and Forrester report.

There is a gap between the stated beliefs about protecting privacy at firms and the pressure put on developers to sidestep it, HarrisX Data Protocol reports.

B2B buyers will pay for great ecommerce service. But they're quick to jump if they don't get it, Avionos reports.

Delivery charges are the biggest barrier to ordering online -- at least in the developed world, according to YouGov.

Brands with at least some degree of maturity see higher revenue, Kibo reports.

Almost half of all retailers worldwide are spending more on digital this year, Infobip reports.

Here are some lessons from Apple, Amazon, Adobe and LinkedIn on how to treat clients in a pandemic.