We persist in describing millennials as a fixed group, but they are made up of two distinct generations.

Experts feared that GDPR would open the door for spammers. But a study by Recorded Future shows that it hasn't.

Oath draws attention to itself by pitching its targeted ad email service. It's more trouble for marketers.

Law firm EMW reports a 160% increase, with financial services firms getting the most complaints. It says email is one of the more troublesome areas.

Operational work is preventing many people in email from focusing on creative tasks, MessageGears finds in a study.

Most people have a mixed view of AI. But almost a fifth see it as a threat to humanity, Elicit finds in survey.

Email phishing is booming. And the main culprit is the U.S., Valimail reports.

White-collar workers feel instant messaging has improved most in the last five years, followed by email.

A new Adobe study shows that email is the preferred medium for brand messages. But it better be well-personalized.

From Ireland to Denmark, there are disturbing GDPR reports. But it's not all bad news.