• Finally, Some Good News
    You may have missed it because of the Thanksgiving holiday, but we finally saw some positive news about e-mail marketing in the mainstream press. On Nov. 23, the Wall Street Journal published an article by Ellen Byron called "E-mail Ads Grow Up."
  • Bet On The Customer
    I recently made a "bar bet" with a client. My goal was to improve the e-mail user experience by including a downloadable wallpaper; the clients disagreed that consumers would use this feature. Hence my bet.
  • Pet Peeves
    It's the Monday after Thanksgiving, which means you are probably still catching up and reading through your hundredth (or so) e-mail. As I contemplate what to write, I'm wondering what would grab you in the 20 seconds of attention you'll give me today--the same dilemma that haunts e-mail marketers day in and day out.
  • Mad As Hell Redux
    My article last week certainly hit a nerve. If I ever wondered if anyone actually reads the column I write each week--well, now those doubts are dispelled.
  • True Customer Dialogue
    Every e-mail program I've worked on was founded on a desire to better understand the customer and create an interactive dialogue. But virtually all have missed an opportunity to do just that by reading and responding to e-mail replies.
  • A Thanksgiving Story
    The end of the year is a great time to assess what you are doing well, what you could be doing better, and how you will do it all again next year. Keeping with the theme of Thanksgiving, I've decided to tell my story as a list of measurable outcomes for which I am grateful.
  • Mad As Hell
    I'm mad as hell. Is anyone besides myself angry at the poor performance of our trade organizations? E-mail marketing needs help NOW. We can't wait any longer.
  • RSS: TiVo For E-mail
    Just as advertisers can't afford to ignore the impact of digital video recorders on TV viewing habits, you can't afford to ignore the growing and inevitable impact of RSS on your e-mail program.
  • Never Send An E-mail On Saturday ... And Other Rules To Break
    E-mail marketers have tested and retested a multitude of timing scenarios to discover the optimal time to send an e-mail. According to EmailLabs and CheetahMail, which do periodic reviews of the most popular times to e-mail, Tuesdays through Thursdays are the historic winners.
  • Live From Ad:Tech New York
    I'm writing from the floor of probably the most crowded Ad:Tech since 1999. The place is packed with two floors of exhibitors. No surprise--there are now more search companies out there than results to a Google search on "Pamela Anderson." It is anyone's guess how many of the hordes of search companies will be here for next year's Ad:Tech, but one supposes far less than are currently clogging the aisles.
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