• Four Unexpected Investment Areas For 2017
    When I talk to email marketers about their plans for 2017, it's what I don't hear that's interesting. They discuss adding new email program types, incorporating open-time personalization, using predictive algorithms to put the right offers and calls-to-action in front of the client, optimizing subject lines, and other investments. No doubt, many of these investments will drive improved performance in 2017. However, there are four fundamental areas where major investment doesn't appear to be planned for 2017:
  • Have We Forgotten How To Market?
    Excuse me while I rant a little bit. What's up with email subject lines coming from big brands lately? Way too many look like lazy marketing or borderline spam.
  • How To Use Competitive Intelligence To Drive Email ROI
    Marketers who use competitive intelligence tools enjoy an average of three times more email generated revenue than those who don't, according to a recent report by The Relevancy Group. Yet one of the most common questions I'm asked when I present a client with a competitive analysis is: "There's no point in doing this more than once a year, right?" Think again. There's a lot you can -- and should -- do with competitive intelligence tools to drive ROI on a regular basis.
  • Direct Messaging Apps Provide New Inbox Opportunity
    Messaging apps like Facebook Messenger, What's App, Kik and Line are gaining in popularity, and email marketers need to understand the importance of the opportunity in front of them.
  • Elections, Brands, And Platform Evolution
    What's really interesting about this election period is the evolution of the use of media, advertising, consumer shifts and the sheer diversity in the platform strategies used by candidates
  • Keep Seeking Ways To Boost Revenue and Efficiency
    I met recently with a client that's an email marketing veteran. The company does many things well with its high-volume retail email program. What frustrates the email/CRM team is that it doesn't control its email destiny, and that limits its ability to innovate.
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