Data is being sent to an average of eight platforms, with email at no. 2, according to a report by Segment.
Most firms lack enterprise-wide CX analytics, and few are gaining context-based insights, NTT reports.
Is Gmail throttling political emails? A new report from The Markup claims that it is.
It's hard to say which channel influences the other most. But EveryAction is determined to pinpoint this in its new study.
But everyone wants personalized content, and younger people demand it, Adlucent reports.
App providers Edison Mail and Foxintelligence say all their email data has been anonymized.
Senator Kirsten Gillibrand's new bill would set up a federal data protection with extensive powers.
The highest fine was EUR50 million against Google. But there was also one for EUR90, Privacy Affairs reports.
Consumers want clarity and ease of use when signing on with brands, a Broadridge study finds.
But many also use texting and in-app messaging to reach out, UJET reports.