by Ray Schultz on Aug 31, 3:29 PM
Chatbox and phone may be on top, but email remains a strong customer service tool.
by Ray Schultz on Aug 30, 5:05 PM
Several firms are fighting a lawsuit over alleged spamming and misleading copy.
by Ray Schultz on Aug 29, 3:48 PM
The government wants data on visitors to a protest web site.
by Ray Schultz on Aug 28, 3:20 PM
Two observers confront each other over use of the email unsubscribe button. Should people unsubscribe or push perceived spam into the junk mail folder?
by Ray Schultz on Aug 25, 3:36 PM
Marketing and sales are becoming more aligned in B2B -- but they need to use tactics like drip email and surveys.
by Ray Schultz on Aug 24, 1:25 PM
Who knew? Half of Millennials like to shop in-store. And they welcome personalized emails.
by Ray Schultz on Aug 23, 4:21 PM
A study shows that association email lists are riddled with errors. And executives don't even know it.
by Ray Schultz on Aug 22, 1:44 PM
Collaboration apps are a relatively new technology. But they haven't replaced that old standby: Email.
by Ray Schultz on Aug 21, 3:36 PM
The General Data Protection Regulation seems to be getting almost as much media coverage as today's eclipse. Here are five tidbits you may not know about the GDPR and related manners.
by Ray Schultz on Aug 18, 3:14 PM
Email is the most preferred channel for many activities in both B2B and B2C. But not all.