Chatbox and phone may be on top, but email remains a strong customer service tool.

Several firms are fighting a lawsuit over alleged spamming and misleading copy.

The government wants data on visitors to a protest web site.

Two observers confront each other over use of the email unsubscribe button. Should people unsubscribe or push perceived spam into the junk mail folder?

Marketing and sales are becoming more aligned in B2B -- but they need to use tactics like drip email and surveys.

Who knew? Half of Millennials like to shop in-store. And they welcome personalized emails.

A study shows that association email lists are riddled with errors. And executives don't even know it.

Collaboration apps are a relatively new technology. But they haven't replaced that old standby: Email.

The General Data Protection Regulation seems to be getting almost as much media coverage as today's eclipse. Here are five tidbits you may not know about the GDPR and related manners.

Email is the most preferred channel for many activities in both B2B and B2C. But not all.