If social media giants are responsible for blocking hate speech, why not email vendors who let this kind of content get through?

Companies are adding webchat and texting capabilities, NewStore reports. Email can also drive retail sales.

Metrics will change, and email will find an emerging multichannel partner in SMS, Tinuiti reports.

A mere 21% of brands rate themselves as best-in-class, but most see clear benefits from personalization, Ascend2 reports.

From Apple's MPP to the death of the cookie, marketers are facing tough challenges as the year shifts.

The research is based not on what people say in surveys, but on their behavior, the authors write.

Overall retail sales jumped by 8.5% from Nov. 1 through Dec. 24, YoY, Mastercard SpendingPulse reports.

Most companies are not using first-party data for email automation, Dun & Bradstreet reports.

Most shoppers prefer to check out as guests because it's easier than creating an account, Beyond Identity reports.

The FEC ruling says the Schiff Committee can either rent the list directly to the Random House or that Schiff can rent it and be reimbursed by the publisher.