Online comments are a constant source of consternation at many news organisations and publishers, as too often the conversation can veer off into
in-fighting between commenters or off-topic posts. Speaking at the International Journalism Festival in Perugia, ProPublica's senior engagement editor, Amanda Zamora, shared three ways to think about
online comments that could create a different experience for readers and journalists.
Read the whole story at Journalism.co.uk »