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Smartphone Shoppers Frustrated by Tech Issues

Consumers in Asia-Pacific are vastly using their smartphones to browse and purchase from mcommerce sites, with 84percent of consumers using their smartphones to browse on a weekly basis, according to Rackspace’s new Asia-Pacific mcommerce study. However, frustrations are running high as 78percent of consumers experience technical issues when browsing sites on their smartphone, affecting purchasing decisions and company perception. The research commissioned by Rackspace (NYSE: RAX), the managed cloud company, surveyed 1200 consumers aged between 22-44 across Hong Kong, Singapore and India to gain insights into mobile habits and behaviors.

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