One of the biggest buzzwords of 2016 within the retail customer experience realm has been the steadfast advancement of Internet of Things technology, with IoT increasingly a focus of topic at conference and summits. To get some insight on where IoT is today and where it may be in the future retail customer experience Retail Customer Experience reached out to Kevin Meagher, former VP and general manager of Lowe's IoT Smart Home initiative. He led the program, including the development and deployment of connected products and services through stores. He also founded Intamac Systems, a U.K. company, providing a cloud platform delivering smart home solutions.