While some blame Chili's results on the weather, most of the
evidence points to segment declines, and Chili's relative lack of promotion, despite a new menu in January. The company spent diddly on ads in January and February, but went back on air last month
with new spots touting "fire-grilled" specials.
"They're suffering from the whole segment malaise," said Bob Goldin, exec vice president at industry consultant Technomic. "Consumers seem to have lost interest in the [casual dining] segment. It may be too little, too late."
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