Taking a break from the massive drafts about Live Earth to bring you this interesting post from a hometown blogger:
Sprint is sending break-up letters to some of its customers who are too, uh, needy.
TIME reports:
The nation's third-largest wireless provider sent letters to about 1,000 subscribers June 29,
saying the company's records showed they had made frequent calls for help with questions about billing and other account information. "While we have worked to resolve your issues and questions to the
best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs," the letters said.
See a copy of the letter at the break-up link above.
We've all heard the "It's not you, it's me," line before ... but from a company? What the hell are you doing in customer service if
you're not willing to service the customer?
Perhaps the most humorous part of this mess comes in the last line of the letter sent to customers:
Should you have any questions
regarding the transfer of your number to another wireless carrier or about the final adjustments to your account, please call our customer care department at (877) 527-8405.
... Oh because
you're obviously so willing to take their calls
now, Sprint.