I travel a great deal.
I've flown through a majority of this country's larger metropolitan airports, and I have to say ... some are a little more impressive than others.
Even before 9/11, air travel had the potential to be an unnerving experience for the unseasoned traveler. To help ease tension, the airlines try their best to keep passengers informed and up-to-date with the latest information regarding flights and security changes. But the method they choose to do this varies from airport to airport.
In Tampa, they've done work recently. Digital plasma panels are everywhere you turn, with a cohesively designed graphics interface to deliver a seamless (sometimes ad-supported) information flow from the airport to the end-user (traveler).
Indianapolis has even upgraded over the years to provide some portions of its terminals with flat panel monitors to update travelers with the very latest.
Then there's LaGuardia in New York City. First, one must consider the fact that all three major NY metro area airports ranked the lowest in efficiency among the entire United States.
But worse, they still use mostly malfunctional CRT displays through most of the airport to deliver information to the customer.
So I logged on to the wireless hotspot made available to customers in the concourse. Of course, it wanted $7.95 for a 24-hour pass (because I was *planning* on spending roughly that amount of time in the airport), I decided to use the free option to check flight status using the network connection. Lo and behold, my flight isn't even listed.
This can't bode well for my day of travel ahead.
I can't help but wonder, why aren't some of our country's major airports jumping on the new information bandwagon? I know they call it the "information superhighway," but why can't it be the "information superairway?"