Jay Baer
Member since December 2017Contact Jay- President Convince & Convert
- http://www.convinceandconvert.com/blog/
- LinkedIn: https://www.linkedin.com/in/jaybaer/
- Twitter: @jaybaer
- Bloomington Indiana
- 47401 USA
Jay Baer is a renowned business strategist, keynote speaker, and New York Times bestselling author of five books. He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. His latest book, "Hug Your Haters," outlines how to embrace complaints, put haters to work for your company, and turn bad news into good.
Articles by Jay All articles by Jay
- How To Build Your Talk Triggers to Keep Customers Singing Your Praises in
Marketing Insider on
01/11/2018
"Surprise and delight" is the darling of the marketing industry. Brands go to great lengths to create special moments for customers, as when Ritz-Carlton treated a stuffed giraffe named Joshie (left behind at one of its hotels) to an all-expenses-paid adventure.
- Price Is the Worst Reason to Buy Online (Even on Cyber Monday) in
Marketing Daily on
12/14/2017
Brands are sacrificing customer loyalty by making price their only differentiator, going full-throttle in a perpetual race to the bottom.
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