Janelle Estes

Member since December 2017Contact Janelle

VP of Strategic Research Services UserTesting
https://www.usertesting.com/
LinkedIn: https://www.linkedin.com/in/janelleestes/
Mountain View California
94043 USA

Janelle is VP of Strategic Research Services at UserTesting, where she helps Enterprise clients plan their research roadmaps. A former User Experience Consultant at Nielsen Norman Group and Research Associate at Forrester Research, Janelle has planned and conducted qualitative and quantitative user research on websites, applications, mobile devices and intranets in North America, Europe and Australia.

Articles by Janelle All articles by Janelle

Survey Fatigue: Are You Reaching Your Customers Effectively? in Marketing Insider on 03/11/2019
Consumers are tired of the seemingly endless blizzard of surveys they receive -- but used properly, surveys can be an efficient method to connect with customers.
Content, Credibility & Cost: CX Factors That Keep Consumers Coming Back in Marketing Insider on 12/12/2017
Information never sleeps in a 24-hour media cycle. Consumers rely on digital sources for news, entertainment, education, and more, making online interactions with media companies part of daily life. But competition is fierce and audiences have increasingly high expectations. In an industry that operates at break-neck speed, it takes more than great content to grab and keep their attention.

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