MediaPost Publications - Social Media & Marketing Daily 01/07/2011

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The Social Graf

Social Media Customer Service: Robbing Peter to Pay Paul?

by Erik Sass, Staff Writer

Writing about customer service is inherently paradoxical in today's totally connected online world: if you have any kind of platform to get your musings or complaints heard through social media, … Read the whole story

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COMMENTARY
Exploring Mobile Trends For 2011: Social Scrapbooking
by GianCarlo Pitocco
The potent mixture of mobile, social, and photo-sharing is going to be big for teens in 2011, and here's the why/how of it. Read the whole story