The Social Graf
by Erik Sass, Staff Writer
Once heralded as the future of customer service, social media has mostly failed to deliver on these bold promises, according to a new survey conducted by NICE Systems and the … Read the whole story
by Erik Sass
Chanel kicked off March with a 76% increase in engagement. The promotion of the Chanel Spring Summer 2016 collection contributed to 300,000 Instagram post … Read the whole story
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by Gavin O'Malley
Facing off against Snapchat, Twitter's Periscope and other streaming services, Facebook is going crazy for live video. In January, it expanded the ability to … Read the whole story
COMMENTARY
by Alyse Lorber
Snapchat is set to become the biggest battleground for marketers looking to reach young consumers. The key for Snapchat's users is the platform's intimacy, … Read the whole story