- Saks Brings Back Holiday Light Show
Marketing Daily, Sarah Mahoney - Wednesday, October 15, 2025
After last year's restraint, the retailer's seasonal campaign includes a print catal ...
- Study: Most Executives Say Their Customer Experience Programs Are 'Broken'
MAD, Steve McClellan - Thursday, October 2, 2025
That's according to a just released study from WSJ Intelligence and Stagwe ...
- Live-ish From Varick Street, A New Time-Shiftable Advertising Playbook
Planning & Buying Insider, Joe Mandese - Wednesday, September 24, 2025
Horizon Media just dropped new research redefining what it means to ...
- Why It's Better With This H&R Block CMO/CXO
Brand Insider: Behind The Scenes, Lisa Singer - Wednesday, September 17, 2025
What does it mean to show up as your authentic self ...
- Walmart Gives Data Tool Search Metrics, An Update
Data & Programmatic Insider, Laurie Sullivan - Monday, September 15, 2025
Search metrics were added to Walmart Data Ventures' Scintilla Digital Landscapes to ...
- Holiday Cheer Or Holiday Fear: Shoppers Are In a Cautious Mood
Email Insider, Ray Schultz - Monday, September 15, 2025
Over half of consumers feel cautious, pessimistic or panicked, Wunderkind reports. ...
- Do You Want Fries With That Mascara?
Marketing Daily - Top of the News, Tanya Gazdik - Wednesday, September 10, 2025
Sephora is the first prestige beauty retailer to join Uber Eats, whi ...
- Consumers Are Still Frustrated By Poor Product Data, Survey Finds
Research Intelligencer, Robert Williams - Wednesday, August 27, 2025
Personalized content, recommendations and guided selling tools strengthened many people's loyalty ...
- United Airlines Real-Time Ad Moments Identified Via AI
Data & Programmatic Insider, Laurie Sullivan - Monday, August 25, 2025
United Airlines and its agency Carat USA used Sightly's AI technology ...
- Subaru, Lexus Race Ahead In Satisfaction Scores
Marketing Daily, Tanya Gazdik - Wednesday, August 20, 2025
Subaru leans into a reputation for safety and dependability and has enjoy ...
- Contact Center Ease: Email Added To Phone And Chat
Email Insider, Ray Schultz - Thursday, August 14, 2025
AI-based contact center platform Cresta is adding email interaction to its custom ...
- Taking The AI Train: Researchers Seek To Predict Customer Behavior At All Points
Email Insider, Ray Schultz - Thursday, July 31, 2025
The authors propose a 'transformer-based model" that will analyze multichannel sequences ...
- Mixed CX: Brands Face Many Hurdles, But Are Investing
Email Insider, Ray Schultz - Wednesday, July 30, 2025
The biggest priority for customer experience (CX) practitioners is automation of ...
- B2B Firms Face Customer Experience Gap Despite Heavy Investment
Research Intelligencer, Robert Williams - Wednesday, July 9, 2025
Only 44% of buyers say they frequently see marketing that feels releva ...
- Amazon To Show Cannes How AI-Driven Campaigns Get Relevant
MediaDailyNews, Laurie Sullivan - Thursday, June 12, 2025
At Cannes next week, Amazon Web Services will demonstrate to brands, agenci ...
- Snapchat Introduces Lens-Centric Subscription Tier
MediaDailyNews, Colin Kirkland - Wednesday, June 11, 2025
Snapchat is expanding the functionality included in its basic and premium subscripti ...
- GM Allegedly Knew About Engine Problems For Years
Marketing Daily - Top of the News, Tanya Gazdik - Sunday, May 4, 2025
National Highway Traffic Safety Administration opened the investigation into GM trucks a ...
- Ex-Disney World Worker Gets Prison For 'Hacking' Restaurant Menus
Marketing Daily - Top of the News, Tanya Gazdik - Monday, April 28, 2025
The menu changes included price cuts or hikes of a few dollar ...
- Threads Begins Testing Ads With Wendy's, GroupM
MediaDailyNews, Colin Kirkland - Wednesday, April 23, 2025
On Wednesday, Threads launched its long-awaited test of ads with a sma ...
- Starbucks Emphasizes Green Apron In Uniform Change
Marketing Daily - Top of the News, Tanya Gazdik - Monday, April 14, 2025
The company said the dress code change will maintain the green apron ...
- Retail Winners: Nike, Levi's Nail The Store Experience Across Generations
Marketing Daily, Sarah Mahoney - Friday, April 4, 2025
ChangeUp study finds that Walmart, Kohl's and Target continue to underwhelm. ...
- Adobe Collaborates With Amazon Ads, AWS
MediaDailyNews, Laurie Sullivan - Tuesday, March 18, 2025
Adobe's latest collaboration with Amazon Web Services supports new customer experiences ...
- Southwest Airlines Ends 'Bags Fly Free'
Marketing Daily - Top of the News, Tanya Gazdik - Wednesday, March 12, 2025
Southwest trademarked the "Bags Fly Free" slogan 54 years ago. ...
- Special Me: Consumers Expect More Tailored Experiences
Email Insider, Ray Schultz - Friday, March 7, 2025
Barely a third of marketers said they have had personalized experiences ...
- Taking The Work Out Of Marketing: New Tool Designed To Streamline The Process
Email Insider, Ray Schultz - Thursday, March 6, 2025
A new offering that combines social content and comments, surveys, ratings a ...
- Hospitality Starts With An Email: Firm Offers New Service For Hotels
Email Insider, Ray Schultz - Wednesday, March 5, 2025
Sojern says it can help hoteliers that do not have an in-hou ...
- AI Autograph: Email Signature Firm Applies Automation Technology
Email Insider, Ray Schultz - Friday, February 28, 2025
Crossware says AI will help email senders streamline their workflows. ...
- Popups Crop Up: Mailchimp Overhauls Its Opt-In Forms For Mobile Use
Email Insider, Ray Schultz - Thursday, February 27, 2025
The revamp is powered by Amped, a recent Mailchimp acquisition. ...
- B2C Playoff: New CRM Is Built To Drive Consumer Sales
Email Insider, Ray Schultz - Thursday, February 20, 2025
Klaviyo is offering a B2C platform and a Customer Hub. ...
- Cisco Webex COO: AI Agents Are About To Change Customer Service
MediaDailyNews, Laurie Sullivan - Monday, February 10, 2025
AI agents will rapidly become the next customer-service support system for bran ...