- Customer Service Improves, But People Still Switch
Marketing Daily, Aaron Baar - Tuesday, January 31, 2012
Ultimately, only about a quarter of consumers (23%) feel "very loyal" ...
- Extended Hours Driving QSRs' Growth
Marketing Daily, Karlene Lukovitz - Wednesday, January 25, 2012
Extended hours--including 24-hour operation -- are on the rise among QSRs, a ...
- Answering The Social Media Call For Customer Service
MarketingTools: CRM, Andrew Kokes - Tuesday, January 24, 2012
Businesses without a customer service social media strategy put reputation and custom ...
- Customer Experience Better At Tech-Focused Brands Vs. Trad Media
Online Media Daily, Gavin O'Malley - Monday, January 23, 2012
Among 160 brands, Amazon was the only technology company to rank ...
- Kohl's Wins For Customer Service
Around the Net In Brand Marketing, Karl Greenberg - Friday, January 13, 2012
Kohl's is America's favorite mid-size department store, according to a poll fr ...
- Changing The World With A Culture Of Customer Service
Online Spin, Kaila Colbin - Friday, January 6, 2012
Let me tell you what it's like to go skiing in N ...