- Riding The Next Customer Tsunami
MarketingTools: CRM, D. Daniel Ziv - Tuesday, February 16, 2010
Multiply the power of analytics through marketing, social media and customer serv ...
- Customer Satisfaction Must Be No. 1 Priority
Around the Net In Brand Marketing, Thom Forbes - Monday, February 8, 2010
The recession and digital media have returned power to the consumer, Jacl ...
- Samsung To Live-Stream Customer Service
Marketing Daily, Aaron Baar - Thursday, January 21, 2010
Samsung is taking its customer service practice interactive with a new Intern ...
- B&N Beats Amazon In Forrester's Customer Experience List
Around the Net In Brand Marketing, Thom Forbes - Thursday, January 14, 2010
Barnes & Noble is the top brand when it comes to t ...
- Home Depot's Handheld Devices Will Aid Customer Service
Around the Net In Brand Marketing, Thom Forbes - Wednesday, January 13, 2010
"This is the first big customer-service tool we've given our associates ...
- Chrysler Aims To Handle Beefs, Brand By Brand, Within 24 Hours
Around the Net In Brand Marketing, Thom Forbes - Monday, January 11, 2010
Chrysler is setting up toll-free telephone lines for its Chrysler, Dodge, Je ...
- Wasserman: AT&T's 'Crappy' Attitude Is Hurting Its Brand
Around the Net In Brand Marketing, Thom Forbes - Wednesday, January 6, 2010
Todd Wasserman takes AT&T to task for having a tin ear regardi ...
- Customer Service: Myth Or Miracle Cure
MarketingTools: CRM, Kate Newlin - Tuesday, December 29, 2009
Start looking at your business from a profit per-square-foot perspective and n ...
- Time Warner Cable Girds For Retrans Battle
MediaDailyNews, Wayne Friedman - Wednesday, December 23, 2009
Time Warner Cable says its RollOverOrGetTough consumer marketing campaign has now result ...
- People Happier With Auto Vs. Homeowners Claims
Marketing Daily, Tanya Gazdik - Tuesday, December 22, 2009
"Home claims are typically far more complex than auto claims, and homeowne ...
- Attract Loyal Customers By Creating A Magnetic Brand
MarketingTools: CRM, BJ Bueno - Tuesday, December 22, 2009
Your job is to figure out what motivates your best customers. Y ...
- Wal-Mart Goes Up Against Amazon This Holiday Season
Around the Net In Brand Marketing, Nina Lentini - Tuesday, December 15, 2009
In order to compete against, nay, topple Amazon.com, Wal-Mart Stores has beg ...
- Shampoo Marketing
MarketingTools: CRM, Chad Little - Tuesday, December 15, 2009
New customers shouldn't get all of your attention -- there are qui ...
- Sales Associates Lacking In Customer Interaction
Around the Net In Brand Marketing, Thom Forbes - Tuesday, December 8, 2009
The reason customer service at retail is so poor, according to ...
- Many Retailers Say They Want Happy Shoppers; Fewer Deliver
Around the Net In Brand Marketing, Thom Forbes - Wednesday, November 11, 2009
Columnist David Lazarus decided to put Best Buy's new marketing campaign ...
- Online Retailers Turn Up Service To Capture More Holiday Sales
Around the Net In Brand Marketing, Thom Forbes - Wednesday, October 28, 2009
For reasons I cannot fathom myself, I was giddy with delight th ...
- Survey: Mobile Carriers Drop The Retail Ball
Marketing Daily, Aaron Baar - Thursday, September 24, 2009
"The service providers are doing a great job in promoting the val ...
- Harris Bank Campaign Focuses On Customer Service
Marketing Daily, Tanya Gazdik - Tuesday, September 8, 2009
Harris Bank is extending its "We're here to help" campaign with fo ...
- Appliance Study Shows Price Tightening Rankings
Marketing Daily, Karl Greenberg - Thursday, August 27, 2009
"We are seeing that on the consumer side of things, price [ ...
- Detroit 3 Score Higher On Customer Satisfaction
Around the Net In Brand Marketing, Thom Forbes - Tuesday, August 18, 2009
All three Detroit automakers got better at pleasing customers during the pa ...
- So Long, American Express
Marketing Daily, Laurie Petersen - Monday, August 17, 2009
Me: "But why are you doing this if I'm such a gre ...
- Wireless Industry Satisfaction Rates Up
Marketing Daily, Aaron Baar - Friday, August 14, 2009
Much of the industry's overall improvement comes from the improvement of o ...
- No Algorithm Can Replace Real-Time Customer Care
Around the Net In Brand Marketing, Thom Forbes - Wednesday, August 12, 2009
It's almost as if the supermarket industry (see above) is channeling All ...
- Take Care Of Your Customer
Marketing Daily, Robert Passikoff - Tuesday, August 11, 2009
Value is what matters -- it now matters more than ever ...
- Hotel Guests Happier This Year Than Last
Marketing Daily, Karl Greenberg - Monday, August 3, 2009
J.D. Power and Associates ranks hotels in its guest satisfaction survey. Sa ...
- Social Media Changing Customer Expectations
Marketing Daily, Karlene Lukovitz - Monday, August 3, 2009
Incumbent communications providers are struggling to adapt to increased innovation, growing pri ...
- Customer Service Makes A Return Trip
Around the Net In Brand Marketing, Thom Forbes - Tuesday, July 28, 2009
I had occasion to wait for someone by the information booth ...
- Mercedes Dealers Treat 'Em Right, Per Pied Piper
Marketing Daily, - Tuesday, July 14, 2009
Mercedes-Benz dealerships ranked highest in the new 2009 Pied Piper Prospect Satisfacti ...
- Airline Customer Satisfaction Down For 3rd Year
Marketing Daily, Karl Greenberg - Tuesday, July 14, 2009
"I suspect that the organizational culture of individual airlines is part ...
- Pirate Bay Faces User Backlash Following Sale
Around the Net In Online Marketing, Ross Fadner - Wednesday, July 1, 2009
"What's the value of a site with millions of unique visitors, massi ...